FAQ

Please review our FAQ's

General

What are your age requirements?

Drivers must be at least 16 years old with valid picture ID. Passengers must be 5 years old or older. Within the same vehicle, valid drivers may take turns.

Persons making online reservations must be at least 18 years or older. To participate in our tours, all children under the age of 18 must be accompanied by an adult or guardian that is 18 years or older.


How dirty am I going to get on this Kauai ATV Tour?

It is guaranteed you will get dirty on your Kauai ATV adventure. How dirty you will get depends on weather conditions. If the conditions are wet, expect mud inside and outside your clothing. If the conditions are dry, expect a fine layer of dust on all exposed areas.


What kind of clothing is provided?

Shirts, shorts, goggles and helmets are provided. Closed toed shoes are required but NOT provided. Water shoes available for purchase.


Is there a fee for rental clothes?

Rental clothes are included in the cost of the Kauai ATV tour. There is no rate adjustment for guests who chose to wear their own clothes.


Is it safe?

We understand that riding All Terrain Vehicles is inherently risky. Kauai ATV goes to great lengths to ensure that every ride is adventurous, dirty, educational, and safe. Each tour includes:

  • Pre-ride safety instructions
  • Safety course orientation
  • One guide and one chaser. First Aid and CPR certified guides and chasers.
  • Communication equipment – cell phone, walkie talkies
  • Support vehicle equipped with water, first aid, toolbox, and fire extinguishers

What are the rider requirements?

For the safety of all participants people who have major neck or back problems, are pregnant, have extreme allergies to dust or pollen or have had recent surgeries within the last 3 months will not be allowed to participate. Participants must be five years and older. Drivers must be sixteen years and older; Sixteen year old drivers must provide at check-in proof of age and a picture ID. We reserve the right to request proof of age from any participant who will be driving. Weight limit on all vehicles is 320 pounds per person.


What do I do if I want to make a reservation for a tour that takes place in the next 24 hours?

If you are reserving a tour that takes place in the next 24 please call us at 866-482-9775 to ensure availability.

 


Payment

What forms of payment do you accept?

We accept the following forms of payment:
Visa, Mastercard credit cards, Cash, debit cards and traveler checks. All payment must be in U.S. dollars. No personal checks accepted.

**Prices subject to change without notice.


Do you offer Kama’aina or Military discounts

We offer Kama’aina discounts for guests who live in Hawaii and have a valid Hawaii picture ID, and military discounts for folks with valid military ID. Please note that these discounts are only available when booking directly by phone or in our retail store.


Cancellation and Refund Policy

Cancellation and Refund Policy

All cancellations must be made 24hrs in advance of tour to receive full refund. Cancellations made within 24hrs are subject to 50% of total tour charge.  “No shows” will be charged 100% of total tour charge.  No exceptions.

The cancellation fee will be put on the credit card provided. Kauai ATV, LLC reserves the right to cancel tours due to inclement weather, foreseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour immediately or  refund as appropriate.

Groups of 8 or more are subject to a 48hr cancellation policy.  Cancellations within 48hrs are charged 50% and no shows are charged 100% of total tour charge.